Once your order has been shipped, available tracking information is sent to you so you can follow the shipment. If your order appears delayed, contact us with your order number and we will help check the shipment status.

Orders are shipped to customers in the United States. After an order has been shipped, estimated transit time is approximately 6–13 days: generally 3–10 days to the destination airport, followed by up to 3 additional days for final delivery.

These are estimates, not guaranteed delivery dates. Weather, flight schedules, carrier delays, holidays, customs procedures and other circumstances may affect delivery.

After your order has shipped, we will provide available tracking information so you can follow the shipment. If you need help checking your shipment status, contact us with your order number.

Please contact us as soon as possible after delivery. Include your order number, a description of the problem, and clear photos showing the damage.

Keep the product and its original packaging until we review your request and provide return instructions, if a return is required.

Returns or exchanges are accepted when the product arrives damaged or you receive an incorrect pattern or design compared with the item ordered.

Requests should be submitted within 7 days of receiving the order. Change-of-mind, personal preference, or dissatisfaction when the product is correct and in good condition is not eligible for return.

If the pattern or design does not match what you ordered, contact us within 7 days of receiving your order. Please provide your order number and clear photos of the product so we can verify the issue.

We may offer a replacement or exchange, subject to availability. If the requested replacement is unavailable, an appropriate refund may be provided.

For order questions, returns, product questions or other support, use our Contact page. You can also call our US business number.

Any applicable shipping cost is displayed at checkout before you complete your purchase. Customers are responsible for providing a complete and accurate shipping address.

If an address is incorrect or incomplete, contact us as soon as possible. We cannot guarantee an address can be changed after an order has shipped.

If a return is approved, the applicable refund is processed after the returned product is received and reviewed, when a return is required. Refunds are generally issued to the original payment method.